I actually want help for my instagram account. I have recently lost access to my old e...

GetHuman-goodsokr's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-goodsokr's own words
I actually want help for my instagram account. I have recently lost access to my old e-mail and I made a new one. I then made it primary e-mail on my instagram account. Then I noticed that I should change my number because it is outdated too, and so i did. But when i checked the confirmation mail that my number got accepted I saw that it was reversed and i still had my old number on, so canceled the action. And then you guys blocked it for suspicious actions and wanted me to verify with either e-mail or phone number. But when I saw the verification addresses you gave me to chose from they were BOTH wrong. so I basically lost access to my instagram account. Could you guys please input my e-mail and phone into my account. Please fix this
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Facebook

Customer service issue
Reported by GetHuman-goodsokr
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 73 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-goodsokr started working on this issue
Jun 7th, 2018 11:40pm
GetHuman-goodsokr shared this issue with followers on Twitter
Jun 7th, 2018 11:40pm
GetHuman-goodsokr indicated the issue is not fixed yet.
Jun 8th, 2018 12:40am
GetHuman-goodsokr indicated the issue is not fixed yet.
Jun 8th, 2018 5:35am