Facebook was acting up so I went to reset my p***word and it says my email does not exist??

GetHuman761612's customer service issue with Facebook from June 2018

Help with my Facebook issue
The problem I ran into: Facebook was acting up so I went to reset my p***word and it says my email does not exist??
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman761612
Jun 7th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 7 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman761612 started working on this issue
Jun 7th 11:21pm
GetHuman761612 indicated the issue is not fixed yet.
Jun 8th 1:44pm
GetHuman761612 indicated the issue is not fixed yet.
Jun 8th 1:45pm
GetHuman761612 indicated the issue is not fixed yet.
Jun 8th 1:45pm
GetHuman761612 indicated the issue is not fixed yet.
Jun 9th 6:10pm
GetHuman761612 indicated the issue is not fixed yet.
Jun 9th 9:17pm
GetHuman761612 indicated the issue is not fixed yet.
Jun 9th 9:41pm
GetHuman761612 indicated the issue is not fixed yet.
Jun 11th 12:46pm