I'm trying to recover my p***word. When they send me the code it says that its invalid...

GetHuman-brendi's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman-brendi's own words:
I'm trying to recover my p***word. When they send me the code it says that its invalid. I need help getting into my account please
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-brendi
Jun 7th, 2018 - 14d ago
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-brendi started working on this issue
Jun 7th 10:06pm