I was at a bart station in concord, Ca. In a disabled senior on a walker, I was checkin...

GetHuman-vhugill's customer service issue with Facebook from June 2018

4 views
 | 
476 similar
 | 
0 following
Help with my Facebook issue
GetHuman-vhugill's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vhugill will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-vhugill can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-vhugill's own words
I was at a bart station in concord, Ca. In a disabled senior on a walker, I was checking my Facebook and a guy strolled past me ripping the phone out of my hands. I tried to chase him but—-duh!!*Sometime later I’m notified by fb that I have misused the account and am blocked. I needed to send I’d proof of who I am. But there’s no address, and I don’t have scanning capability or the knowledge to do so. My nephew said just sent up a new account. Got new email, new password I’m back on for * days. Notice send picture proof of who U are. I did that through fb, but I was denied and disabled account again. What’s up. FB is really important to me, it’s a large part of my life. I know y’all don’t want me to make Instagram my main social media. That’s not good for business. Thanks for ur help. Vicki Hugill
GetHuman-vhugill did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-vhugill fixed the problem
We are waiting for GetHuman-vhugill to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vhugill fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-vhugill
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 476 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vhugill started working on this issue
Jun 7th, 2018 9:32pm
GetHuman-vhugill indicated the issue is not fixed yet.
Jun 9th, 2018 5:50am