I am having issues with messaging one person so far, Kimberly combs.i have been dealing...

GetHuman-getzm's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-getzm's own words
I am having issues with messaging one person so far, Kimberly combs.i have been dealing with it for about a week. Today I went and looked up the number for facebook so I could call and talk to someone for help. I called *** *** **** I got an tech and told him what was going. He told me that I was being hacked, one out of nigeria and another out of texas and I needed to go and purchase * $** Google gift cards to pay for the application that was needed and after he was done I would be refunded my money. That sounded a little weird so I asked to speak to a supervisor. I got a guy he said his name was jack miller and his direct number was *** *** **** ext.****. And I should go get the two $** cards and call him back immediately. He would buy the program, stop the ip addresses, and then he would immediately refund me my money. When I inquired about how I would get the money back he told me he could moneygram it to me. I told him that I should not have to waste my time and money to pay for facebook to stop the two hackers.
GetHuman-getzm did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-getzm
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 42 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-getzm started working on this issue
Jun 7th, 2018 8:57pm
GetHuman-getzm indicated the issue is not fixed yet.
Jun 8th, 2018 12:15am
GetHuman-getzm indicated the issue is not fixed yet.
Jun 8th, 2018 10:01pm
GetHuman-getzm indicated the issue is not fixed yet.
Jun 9th, 2018 12:29pm