I am having issues with messaging one person so far, Kimberly combs.i have been dealing...

GetHuman-getzm's customer service issue with Facebook from June 2018

6 views | 42 similar | 0 following
Help with my Facebook issue
GetHuman-getzm's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-getzm will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-getzm can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-getzm's own words
I am having issues with messaging one person so far, Kimberly combs.i have been dealing with it for about a week. Today I went and looked up the number for facebook so I could call and talk to someone for help. I called *** *** **** I got an tech and told him what was going. He told me that I was being hacked, one out of nigeria and another out of texas and I needed to go and purchase * $** Google gift cards to pay for the application that was needed and after he was done I would be refunded my money. That sounded a little weird so I asked to speak to a supervisor. I got a guy he said his name was jack miller and his direct number was *** *** **** ext.****. And I should go get the two $** cards and call him back immediately. He would buy the program, stop the ip addresses, and then he would immediately refund me my money. When I inquired about how I would get the money back he told me he could moneygram it to me. I told him that I should not have to waste my time and money to pay for facebook to stop the two hackers.

GetHuman-getzm did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-getzm
Jun 7th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 42 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-getzm started working on this issue
Jun 7th, 2018 8:57pm
GetHuman-getzm indicated the issue is not fixed yet.
Jun 8th, 2018 12:15am
GetHuman-getzm indicated the issue is not fixed yet.
Jun 8th, 2018 10:01pm
GetHuman-getzm indicated the issue is not fixed yet.
Jun 9th, 2018 12:29pm

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