I am my sister trusted contact. We can not recover her old*original account*page under...

GetHuman-deanakay's customer service issue with Facebook from June 2018

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The issue in GetHuman-deanakay's own words
I am my sister trusted contact. We can not recover her old*original account*page under her correct name. Someone has access to the current account and she has not been able to post since June *. She can’t even access this account. *She was catfished in February, she reported it to Facebook and the FBI. On June * this person apparently gained access to her account & locked her out. This person has since deleted his*her own account under the name of Michael Johnson. This person set a photo to my sister claim to be the person in the picture. This person didn’t was to talk on Facebook, but rather talk on hangouts. This person deleted their Facebook account before my sister could take a snapshot of it but the picture he sent her on hangout she was able to post on Facebook on June * just before she got locked out of her account by this probable hacker. *Again we have followed every possible suggestions on Facebook and we still cannot access her account or personal information. We Want To Speak To Someone At Facebook Before Any On Her Freinds List Is Also Hacked. This Hacker Came Tao My Sister’s Account From A Friend.
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Facebook

Customer service issue
Reported by GetHuman-deanakay
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 7 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-deanakay started working on this issue
Jun 7th, 2018 7:32pm
GetHuman-deanakay indicated the issue is not fixed yet.
Jun 8th, 2018 3:53am
GetHuman-deanakay indicated the issue is not fixed yet.
Jun 12th, 2018 12:28am
GetHuman-deanakay indicated the issue is not fixed yet.
Jun 12th, 2018 12:28am