I’ve been locked out of my account for a week now! Facebook told me that they suspected...

GetHuman-gtirrany's customer service issue with Facebook from June 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue and preferred resolution, in GetHuman-gtirrany's own words:
I’ve been locked out of my account for a week now! Facebook told me that they suspected activity of a third party user and to answer security questions and log in. I answered them all and got them right. I changed my p***word. When I hit okay at the bottom of the page it told me that there was an error and Facebook was working on the problem. I’m so confused. I’ve tried going back in to answer the security questions again and change my p***word and now I’m maxed out. I’ve sent a picture Of my license and no one has gotten back to me yet. My email is G*****@***.com. I have pictures of my newborn baby and my * year old toddler and I don’t want to lose everything. Can you please help?
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-gtirrany
Jun 7th, 2018 - 13d ago
I have an issue with Facebook too
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GetHuman-gtirrany started working on this issue
Jun 7th 7:23pm