Hi, **Firstly, I appreciate how tight the security is. It ensures me that I'm being tak...
GetHuman-colwello's customer service issue with Facebook from June 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-colwello will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-colwello can let us know if they help or not.
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Before contacting them, items GetHuman-colwello may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-colwello's own words
Hi, **Firstly, I appreciate how tight the security is. It ensures me that I'm being taken care of. Secondly, I understand some of the issues are from me not updating my information. However, I'd greatly appreciate your help getting into my account. Here is a synopsis of what happened. I am messaging from a Facebook account I use for school this is not the account I need help with. ***. I changed my password a week or so ago. ( I forgot my password)***. I tried to recover my password through my email (*****@***.com) - This is the account I need help with. I found out that my university no longer supports this email so I cannot access it. ***. I used the trusted friends option and got codes. (this took me the next step, i changed my email to *****@***.com to get my recovery email. The email never arrived, checked, spam, checked junk, tried to resend and got the error that is attached as a screenshot)***. I tried repeating the trusted friends option and was told I was using it too often and not in the correct manner.***. I sit an wait, hoping I can get back into my account. Please feel free to contact me through my other facebook attached to *****@***.com or email.**Thank you for your time and help, I'd really like to connect with family abroad.
GetHuman-colwello did not yet indicate what Facebook should do to make this right.
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