Hi, **Firstly, I appreciate how tight the security is. It ensures me that I'm being tak...

GetHuman-colwello's customer service issue with Facebook from June 2018

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The issue in GetHuman-colwello's own words
Hi, **Firstly, I appreciate how tight the security is. It ensures me that I'm being taken care of. Secondly, I understand some of the issues are from me not updating my information. However, I'd greatly appreciate your help getting into my account. Here is a synopsis of what happened. I am messaging from a Facebook account I use for school this is not the account I need help with. ***. I changed my password a week or so ago. ( I forgot my password)***. I tried to recover my password through my email (*****@***.com) - This is the account I need help with. I found out that my university no longer supports this email so I cannot access it. ***. I used the trusted friends option and got codes. (this took me the next step, i changed my email to *****@***.com to get my recovery email. The email never arrived, checked, spam, checked junk, tried to resend and got the error that is attached as a screenshot)***. I tried repeating the trusted friends option and was told I was using it too often and not in the correct manner.***. I sit an wait, hoping I can get back into my account. Please feel free to contact me through my other facebook attached to *****@***.com or email.**Thank you for your time and help, I'd really like to connect with family abroad.

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Facebook

Customer service issue
Reported by GetHuman-colwello
Jun 7th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 537 others
0 customers following this

Timeline

GetHuman-colwello started working on this issue
Jun 7th, 2018 5:53pm