Hello, I got a new phone and I changed my phone number. I'm trying to log into my faceb...

GetHuman760211's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman760211's own words
Hello, I got a new phone and I changed my phone number. I'm trying to log into my facebook account on my new phone. I changed my password and it let me log in but it's someone else's account. Now I can't get into my old account and I have no clue who this person's account is. My name is Matthew Smith and it let me log into Mike McMillan. I don't want access to his account ... can someone help me gain access to my old facebook? My previous number that was attached to my facebook was ***-***-****.
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Customer service issue
Reported by GetHuman760211
Jun 7th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 10 customers so far
Similar issue to 583 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman760211 started working on this issue
Jun 7th, 2018 4:59pm
GetHuman760211 indicated the issue is not fixed yet.
Jun 19th, 2018 4:31pm