Hello, I got a new phone and I changed my phone number. I'm trying to log into my faceb...

GetHuman760211's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman760211's own words
Hello, I got a new phone and I changed my phone number. I'm trying to log into my facebook account on my new phone. I changed my password and it let me log in but it's someone else's account. Now I can't get into my old account and I have no clue who this person's account is. My name is Matthew Smith and it let me log into Mike McMillan. I don't want access to his account ... can someone help me gain access to my old facebook? My previous number that was attached to my facebook was ***-***-****.
GetHuman760211 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman760211 fixed the problem
We are waiting for GetHuman760211 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman760211
Jun 7th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 583 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman760211 started working on this issue
Jun 7th, 2018 4:59pm
GetHuman760211 indicated the issue is not fixed yet.
Jun 19th, 2018 4:31pm