I’ve been trying to sign into my Facebook account for several days! It keeps asking me...

GetHuman-wsumomma's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-wsumomma's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wsumomma will want to follow the link below to head to their help center. We will check on GetHuman-wsumomma later to make sure it's all set or try to help escalate.
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The issue and preferred resolution, in GetHuman-wsumomma's own words:
I’ve been trying to sign into my Facebook account for several days! It keeps asking me to update my security & when I do that, I receive a code via email & follow the directions to change my p***word. I then get an email saying I’ve changed my p***word. Then when I try to sign in with the new p***word, it says my p***word is incorrect. I’ve done this several times & each time changing my p***word. When does this stop? At this point I don’t know what my p***word is, not knowing which one is currently on the account. I’ve never had any trouble with my account, can you help? Should my location setting be on or off? Tried to use some of the online suggestions but nothing is working. Have I been hacked? Please ***ist me with a new p***word & access to my account. This is SO frustrating! Thank you!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-wsumomma
Jun 7th, 2018 - 12d ago
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
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GetHuman-wsumomma started working on this issue
Jun 7th 4:51pm