I’ve been trying to sign into my Facebook account for several days! It keeps asking me...

GetHuman-wsumomma's customer service issue with Facebook from June 2018

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The issue in GetHuman-wsumomma's own words
I’ve been trying to sign into my Facebook account for several days! It keeps asking me to update my security & when I do that, I receive a code via email & follow the directions to change my password. I then get an email saying I’ve changed my password. Then when I try to sign in with the new password, it says my password is incorrect. I’ve done this several times & each time changing my password. When does this stop? At this point I don’t know what my password is, not knowing which one is currently on the account. I’ve never had any trouble with my account, can you help? Should my location setting be on or off? Tried to use some of the online suggestions but nothing is working. Have I been hacked? Please assist me with a new password & access to my account. This is SO frustrating! Thank you!
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Customer service issue
Reported by GetHuman-wsumomma
Jun 7th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 199 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-wsumomma started working on this issue
Jun 7th 4:51pm