I received information that someone had tried to gain access to my account. I got a nu...

GetHuman-karenea's customer service issue with Facebook from June 2018

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GetHuman-karenea's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-karenea will want to follow the link below to head to their help center. We will check on GetHuman-karenea later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-karenea may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-karenea's own words
I received information that someone had tried to gain access to my account. I got a number to text. When I did I was told that I needed to scan something with a photo ID. I have no way to scan and I am not comfortable sending a photo ID that could be hacked. So I haven't done anything wrong but I have no access to my facebook account.
GetHuman-karenea did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-karenea
Jun 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 585 others
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GetHuman-karenea started working on this issue
Jun 7th 4:48pm