my account wants me to update my privacy settings but they are sending a code to an old...

GetHuman-robynlil's customer service issue with Facebook from June 2018

Help with my Facebook issue
my account wants me to update my privacy settings but they are sending a code to an old number and now I cant access my account. the email used to set up the account is also an old one and i am still unable to access my account
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-robynlil
Jun 7th, 2018 - 15d ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 57 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-robynlil started working on this issue
Jun 7th 3:48pm
GetHuman-robynlil indicated the issue is not fixed yet.
Jun 18th 2:09am