My name is Paulette Bakke and my name on fb is Paulette Grace Bakke. I noticed there wa...

GetHuman-bakkebem's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bakkebem's own words
My name is Paulette Bakke and my name on fb is Paulette Grace Bakke. I noticed there was another Paulette so I believe my account was hacked into and password was changed. My email *****@***.com that I've had forever with gmail & google has also been compromised. So I can't change password thru that email. Please help me my girls are on vacation abroad and I am trying to log into my Facebook account to see them and their photos.
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Customer service issue
Reported by GetHuman-bakkebem
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 6 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-bakkebem started working on this issue
Jun 7th, 2018 3:03pm
GetHuman-bakkebem indicated the issue is not fixed yet.
Jun 8th, 2018 4:35am