My account under the email *****@***.com has been hacked and I no longer have access to...

GetHuman759628's customer service issue with Facebook from June 2018

100 similar
0 following
Help with my Facebook issue
GetHuman759628's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman759628 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman759628 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman759628's own words
My account under the email *****@***.com has been hacked and I no longer have access to that email account. I can not log into my Facebook account because the hacker has changed all personal information and is now contacting my friends. I have verified my account with Facebook multiple times and they have yet to take down the account. I have verified my account by sending a photo of multiple times.
GetHuman759628 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman759628
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 100 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman759628 started working on this issue
Jun 7th, 2018 2:35pm
GetHuman759628 indicated the issue is not fixed yet.
Jun 7th, 2018 9:55pm