I helped a friend set up her new LG Premier cell phone...activation and adding apps. Al...

GetHuman-bssmith's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-bssmith's own words
I helped a friend set up her new LG Premier cell phone...activation and adding apps. All is well except Facebook. There is someone else's account on her phone instead of hers! She can reach her account but has to type in her name. I sent info to FB about it two days ago, but nothing has changed. What do I do to restore her account without interfering with his? I don't know if both of them show the same info or not. I have my friend's password for FB and other info. She wants her account on her phone...not his!
GetHuman-bssmith did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bssmith fixed the problem
Again, FB was no help at all. They 'appreciated my feedback' and said nothing else. It finally occurred to me that the problem might be solved by uninstalling the FB app and reinstalling it. That worked!
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-bssmith
Jun 7th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 354 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bssmith started working on this issue
Jun 7th, 2018 1:50pm
GetHuman-bssmith confirmed the issue is fixed. Hooray!
Jun 11th, 2018 2:16pm
GetHuman-bssmith confirmed the issue is fixed. Hooray!
Jun 11th, 2018 2:19pm
GetHuman-bssmith confirmed the issue is fixed. Hooray!
Jun 11th, 2018 2:20pm