My Facebook account has been hacked for * days. I am locked out he has changed my phone...

GetHuman759271's customer service issue with Facebook from June 2018

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1 following
Help with my Facebook issue
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GetHuman759271's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman759271 will want to follow the link below to head to their help center. We will check on GetHuman759271 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman759271 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman759271's own words
My Facebook account has been hacked for * days. I am locked out he has changed my phone number and email so that I can not recover it. He also have locked me out of the email address associated with my FB account. I have submitted proof that I am who I am and he still has control over my account. I am a teenager and my mom has been video chatting with him and has a picture of this guy. All I want is my account back!!! I have been violated for almost a week now and FB doesn’t seem to be bothered by it and continues to give him access. I need a real person and not these automated messages and emails. I am begging you to please help me.
GetHuman759271 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman759271
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 24 customers so far
Similar issue to 180 others
1 customer following this
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Timeline
GetHuman759271 started working on this issue
Jun 7th, 2018 12:19pm