Fix my hacked account how many time do I have to request it and give details of what happened!!!!

GetHuman-barbruch's customer service issue with Facebook from June 2018

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The issue in GetHuman-barbruch's own words
Log in to my Facebook!!! ... As I reported before but I have the name who hacked my account Crawford Charles he hacked my Facebook account & changed my email and phone number too so I can’t login and prove my identity because he changed my identity information!!! My email and number I took a screen shot of it when I try to log in. The person had a FB account too below is the picture and it will show you my picture of me and my daughter and below it the email and * he put in. *I want my old account back because of my picture and video and the last message I save because my daughter in the picture passed away ******* unexpectedly.oh the email I used was *****@***.com and the number was ***-***-**** and don-******* please help me..*Thank you Barbie Ruch**IMG*****.PNG
Crawford Charles hacked my account and changed everything so I can’t get in.
Have my original FB account back!!!
I been on FB I think * years
The FB help section didn’t help me at all, but I did try their instructions, but because my email and number was changed that information didn’t help because of that. *So if you need anything from me to prove my identity let me know.
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Facebook

Not a product it FB account issue
Customer service issue
Reported by GetHuman-barbruch
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 288 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-barbruch started working on this issue
Jun 7th, 2018 11:00am
GetHuman-barbruch indicated the issue is not fixed yet.
Jun 7th, 2018 11:00am
GetHuman-barbruch indicated the issue is not fixed yet.
Jun 7th, 2018 11:41am