Fix my hacked account how many time do I have to request it and give details of what happened!!!!

GetHuman-barbruch's customer service issue with Facebook from June 2018

288 similar
0 following
Help with my Facebook issue
GetHuman-barbruch's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-barbruch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-barbruch can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-barbruch's own words
Log in to my Facebook!!! ... As I reported before but I have the name who hacked my account Crawford Charles he hacked my Facebook account & changed my email and phone number too so I can’t login and prove my identity because he changed my identity information!!! My email and number I took a screen shot of it when I try to log in. The person had a FB account too below is the picture and it will show you my picture of me and my daughter and below it the email and * he put in. *I want my old account back because of my picture and video and the last message I save because my daughter in the picture passed away ******* unexpectedly.oh the email I used was *****@***.com and the number was ***-***-**** and don-******* please help me..*Thank you Barbie Ruch**IMG*****.PNG
Crawford Charles hacked my account and changed everything so I can’t get in.
Have my original FB account back!!!
I been on FB I think * years
The FB help section didn’t help me at all, but I did try their instructions, but because my email and number was changed that information didn’t help because of that. *So if you need anything from me to prove my identity let me know.
I have an issue with Facebook too
How GetHuman-barbruch fixed the problem
We are waiting for GetHuman-barbruch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-barbruch fixes it.
This email address isn't valid


Not a product it FB account issue
Customer service issue
Reported by GetHuman-barbruch
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 288 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-barbruch started working on this issue
Jun 7th, 2018 11:00am
GetHuman-barbruch indicated the issue is not fixed yet.
Jun 7th, 2018 11:00am
GetHuman-barbruch indicated the issue is not fixed yet.
Jun 7th, 2018 11:41am