Please re-activate our Facebook account. We deeply apologize for the inconvenience caus...

GetHuman759008's customer service issue with Facebook from June 2018

Help with my Facebook issue
Please re-activate our Facebook account. We deeply apologize for the inconvenience caused. The reason I use an English name is because I am a Chinese, and our names are not so easy to remember and pronounce, that is why we all have English name. But I did not notice that people have to use their real name for registration. And the second reason which may cause this problem is we are in China, and we need to use VPN to open Facebook, and sometimes we use free VPN which the IP address are different from last time we logged in. My real name is Zhiheng Chen, and I have attached my p***port to identify myself. And my English name is Bryan Chan, which I have attached my visiting card as my alternative ID. So please re-activate my Facebook account. It contains our company page, it is really important to us. Thanking you!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman759008
Jun 7th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 306 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman759008 started working on this issue
Jun 7th 8:23am
GetHuman759008 indicated the issue is not fixed yet.
Jun 7th 9:49am
GetHuman759008 indicated the issue is not fixed yet.
Jun 7th 1:23pm
GetHuman759008 indicated the issue is not fixed yet.
Jun 8th 9:37am
GetHuman759008 indicated the issue is not fixed yet.
Jun 8th 9:40am
GetHuman759008 indicated the issue is not fixed yet.
Jun 11th 5:51pm
GetHuman759008 indicated the issue is not fixed yet.
Jun 11th 5:51pm