Greetings!*I have administrator rights over a FB group, and I do not see the option to...

GetHuman-terepasz's customer service issue with Facebook from June 2018

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The issue in GetHuman-terepasz's own words
Greetings!*I have administrator rights over a FB group, and I do not see the option to pin any message at the top of the timeline. This group has two other administrators, one of them the creator, they also do not see the option.*We are admins in three or four other similar groups, and there we can pin messages on top, so we know how to do it.*The settings of the groups are the same, only the names and - of course - the URLs are different.**If it helps to solve the problem, the problematic group is: fb.com*groups*tlk.csj**Thank you.
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Facebook

Customer service issue
Reported by GetHuman-terepasz
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 439 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-terepasz started working on this issue
Jun 7th, 2018 8:06am
GetHuman-terepasz indicated the issue is not fixed yet.
Jun 7th, 2018 10:26am