I have a new email and forgot my p***word. When I try to reset my p***word it doesn’t w...

GetHuman-toneywal's customer service issue with Facebook from June 2018

Help with my Facebook issue
I have a new email and forgot my p***word. When I try to reset my p***word it doesn’t work because Facebook only has my old email that doesn’t exist. So everything is connected to an old email that is no longer in use . I need it to recognize my new email then reset my p***word.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-toneywal
Jun 7th, 2018 - 17d ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 306 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-toneywal started working on this issue
Jun 7th 4:55am
GetHuman-toneywal indicated the issue is not fixed yet.
Jun 7th 6:30am