I have a new email and forgot my password. When I try to reset my password it doesn’t w...

GetHuman-toneywal's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-toneywal's own words
I have a new email and forgot my password. When I try to reset my password it doesn’t work because Facebook only has my old email that doesn’t exist. So everything is connected to an old email that is no longer in use . I need it to recognize my new email then reset my password.
GetHuman-toneywal did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-toneywal
Jun 7th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 306 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-toneywal started working on this issue
Jun 7th 4:55am
GetHuman-toneywal indicated the issue is not fixed yet.
Jun 7th 6:30am