I got the Facebook app on my phone over a year ago, things were fine until I had to qui...

GetHuman758486's customer service issue with Facebook from June 2018

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The issue in GetHuman758486's own words
I got the Facebook app on my phone over a year ago, things were fine until I had to quickly change my password after being hacked. I forgot my password which normally wouldn't be an issue except the email I used to set up my facebook account is ***years old and I don't remember that password eother. I went to Gmail to try and reset the password and with the few things I could entire it still couldn't verify that I was the account holder. I tried to use my phone number and it's linked to a different facebook account that was created a little over * years ago that was used as a "joint" account with an old boufriend and I don't remember what my old cell phone or even what an old number would be for the one I can not access. Please help me log into my account
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Facebook

Customer service issue
Reported by GetHuman758486
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 266 others
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Timeline
GetHuman758486 started working on this issue
Jun 7th, 2018 1:35am