Facebook* messenger has been hacked and a number of contacts contacted. What do I do?*I...

GetHuman758011's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
Facebook* messenger has been hacked and a number of contacts contacted. What do I do?*It is my wife who has been hacked, so we are using my laptop.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
How GetHuman758011 fixed the problem:
My wife changed her sign in and p***word. She also warned all on her old page about the scam.
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Facebook

Customer service issue
Reported by GetHuman758011
Jun 6th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
GetHuman758011 shared how to fix
Seen by 11 customers so far
Similar issue to 8 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman758011 started working on this issue
Jun 6th 10:43pm
GetHuman758011 indicated the issue is not fixed yet.
Jun 8th 9:48am
GetHuman758011 indicated the issue is not fixed yet.
Jun 9th 1:16pm
GetHuman758011 indicated the issue is not fixed yet.
Jun 10th 3:10pm
GetHuman758011 confirmed the issue is fixed. Hooray!
Jun 10th 3:11pm