Facebook is trying to give me a new account, and I want to keep my old one.

GetHuman757835's customer service issue with Facebook from June 2018

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GetHuman757835's next move: go to the Facebook help center.
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The issue in GetHuman757835's own words
The problem: Facebook is trying to give me a new account, and I want to keep my old one.
GetHuman757835 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman757835
Jun 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 494 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman757835 started working on this issue
Jun 6th 9:51pm