I am the Director of Communications for the University of Holy Cross and I am trying to...

GetHuman757611's customer service issue with Facebook from June 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman757611's next move: go to the Facebook help center.
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The issue and preferred resolution, in GetHuman757611's own words:
I am the Director of Communications for the University of Holy Cross and I am trying to gain control of a page ***ociated with the university - the alumni ***ociation page. However, the person who is admin refuses to give over the page. She does not work for the university and is posting on behalf of the university which is not allowed. Can you grant me admin access and remove her from the page? Also the URL had been changed twice before I started at the university and we have since changed names. Can you ***ist with updated the URL to reflect the university's new name? Thank you!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman757611
Jun 6th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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GetHuman757611 started working on this issue
Jun 6th 8:44pm