I am the Director of Communications for the University of Holy Cross and I am trying to...

GetHuman757611's customer service issue with Facebook from June 2018

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The issue in GetHuman757611's own words
I am the Director of Communications for the University of Holy Cross and I am trying to gain control of a page associated with the university - the alumni association page. However, the person who is admin refuses to give over the page. She does not work for the university and is posting on behalf of the university which is not allowed. Can you grant me admin access and remove her from the page? Also the URL had been changed twice before I started at the university and we have since changed names. Can you assist with updated the URL to reflect the university's new name? Thank you!
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Customer service issue
Reported by GetHuman757611
Jun 6th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman757611 started working on this issue
Jun 6th 8:44pm