My account, Charles Brown was hacked by creating an account with my spouses name Donna...
GetHuman757437's customer service issue with Facebook from June 2018
Help with my Facebook issue
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman757437's own words
My account, Charles Brown was hacked by creating an account with my spouses name Donna Brown. The Donna account has photos and data from the Charles Brown account. Need to remove the Donna Brown account
GetHuman757437 did not yet indicate what Facebook should do to make this right.
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