My account, Charles Brown was hacked by creating an account with my spouses name Donna...

GetHuman757437's customer service issue with Facebook from June 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
My account, Charles Brown was hacked by creating an account with my spouses name Donna Brown. The Donna account has photos and data from the Charles Brown account. Need to remove the Donna Brown account
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman757437
Jun 6th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 179 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman757437 started working on this issue
Jun 6th 7:59pm
GetHuman757437 shared this issue with friends on Facebook
Jun 6th 8:14pm
GetHuman757437 indicated the issue is not fixed yet.
Jun 7th 11:26pm
GetHuman757437 confirmed the issue is fixed. Hooray!
Jun 14th 4:13pm
GetHuman757437 confirmed the issue is fixed. Hooray!
Jun 14th 4:14pm