I received an email that my password had been changed from a galaxy note *. I have an i...

GetHuman755910's customer service issue with Facebook from June 2018

665 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman755910's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman755910's own words
I received an email that my password had been changed from a galaxy note *. I have an iPhone *plus so I thought this was strange. I went to log on and asked me to follow the prompts to change my password again as it has been locked. This has happened * times in the last * days and now I can not log in at all. I tried to verify my account by logging on a different device as I was advised by the prompts and still won’t let me log in. *Can someone please help me as I have a lot of photos and other things on my account that I need.
GetHuman755910 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman755910 fixed the problem
We are waiting for GetHuman755910 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman755910 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman755910
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 665 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman755910 started working on this issue
Jun 6th, 2018 1:54pm