My account name is Helen Maria Morgan and I'm having issues with logging into my accoun...

GetHuman-neko's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-neko may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-neko's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-neko will want to follow the link below to head to their help center. We will check on GetHuman-neko later to make sure it's all set or try to help escalate.
Facebook Help Center
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-neko's own words:
My account name is Helen Maria Morgan and I'm having issues with logging into my account for some reason. I've tried multiple times to prove that it's me trying to get into my own account. It keeps coming up with errors or connection lost. I need to be able to login, I have no working phone at the moment as it's with the police as evidence so Facebook is the only way I can contact my family. **Can this please be sorted asap
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-neko
Jun 6th, 2018 - 12d ago
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GetHuman-neko started working on this issue
Jun 6th 1:14pm