My account name is Helen Maria Morgan and I'm having issues with logging into my accoun...

GetHuman-neko's customer service issue with Facebook from June 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-neko's own words
My account name is Helen Maria Morgan and I'm having issues with logging into my account for some reason. I've tried multiple times to prove that it's me trying to get into my own account. It keeps coming up with errors or connection lost. I need to be able to login, I have no working phone at the moment as it's with the police as evidence so Facebook is the only way I can contact my family. **Can this please be sorted asap
GetHuman-neko did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-neko
Jun 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 54 others
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GetHuman-neko started working on this issue
Jun 6th 1:14pm