I have an old account, that I reported numerous times to be deleted. I don't understand...

GetHuman-gig's customer service issue with Facebook from June 2018

Help with my Facebook issue
I have an old account, that I reported numerous times to be deleted. I don't understand why it is still lingering around and why it is so hard to speak with a rep from Facebook to get this issue resolved.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-gig
Jun 6th, 2018 - 12d ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 546 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-gig started working on this issue
Jun 6th 12:27pm
GetHuman-gig indicated the issue is not fixed yet.
Jun 7th 7:43pm