My son p***ed away. His FB info, pics are gone. Account still there but can’t access it...

GetHuman755467's customer service issue with Facebook from June 2018

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My son p***ed away. His FB info, pics are gone. Account still there but can’t access it. Help please.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman755467
Jun 6th, 2018 - 17d ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 156 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman755467 started working on this issue
Jun 6th 10:24am
GetHuman755467 confirmed the issue is fixed. Hooray!
Jun 9th 10:15pm