My son passed away. His FB info, pics are gone. Account still there but can’t access it...

GetHuman755467's customer service issue with Facebook from June 2018

4 views
 | 
156 similar
 | 
0 following
Help with my Facebook issue
How did GetHuman755467 do it?
Waiting to hear how GetHuman755467 fixed the problem to share with other customers.
The issue in GetHuman755467's own words
My son passed away. His FB info, pics are gone. Account still there but can’t access it. Help please.
GetHuman755467 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman755467 fixed the problem
We are waiting for GetHuman755467 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman755467 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman755467
Jun 6th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 156 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman755467 started working on this issue
Jun 6th 10:24am
GetHuman755467 confirmed the issue is fixed. Hooray!
Jun 9th 10:15pm