This happened twice now. Someone is using a fake account under my cousins name and usin...

GetHuman-wesalas's customer service issue with Facebook from June 2018

674 similar
0 following
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-wesalas's own words
This happened twice now. Someone is using a fake account under my cousins name and using my picture on there. They’re people from the family, they call at night and hang up for no reason. And we have no idea who it is. Facebook took they’re page down a while ago but now he or she is back with another account using a different name but the same picture. I feel threatened and unsafe because everyone think its me and I’m bothering them. I reported the person and blocked them but I need immediate help please do some thing about this. This will go on if we don’t stop them. Please help me out. The accounts name is Noor Shalash and there is a picture of a girl with a scarf on.
GetHuman-wesalas did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-wesalas fixed the problem
We are waiting for GetHuman-wesalas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wesalas fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-wesalas
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 674 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-wesalas started working on this issue
Jun 6th, 2018 6:34am
GetHuman-wesalas indicated the issue is not fixed yet.
Jun 7th, 2018 9:48am