I received an email that my Facebook password had been changed from a device in White P...

GetHuman-jennakit's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-jennakit's own words
I received an email that my Facebook password had been changed from a device in White Plains, NY. After following the proper steps to report that it was not my doing, and to secure my account, my identity was unable to be verified. I identified photos of friends, recent comments, and messenger conversations, and was notified that my identity could not be verified. I would like to regain access to my account.
GetHuman-jennakit did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jennakit
Jun 6th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 629 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jennakit started working on this issue
Jun 6th 6:09am
GetHuman-jennakit indicated the issue is not fixed yet.
Jun 6th 7:32am
GetHuman-jennakit indicated the issue is not fixed yet.
Jun 7th 7:12am