I've recently lost access to the mobile number and also the phone that I had used to s...

GetHuman-ribbyg's customer service issue with Facebook from June 2018

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The issue in GetHuman-ribbyg's own words
I've recently lost access to the mobile number and also the phone that I had used to set up * step verification on facebook. And so now I can't log into my account at all. *I have access to my email address and know my password but without being able to receive the verification code I can't access my account. *I have tried every way possible to regain access, including contacting FB and also supplied photo identification but have had no response or assistance. This has been going on for * weeks now. *Access to my account is vital as it's a part of my work and without it I could lose out on not only income but job opportunities and self promotion.*PLEASE HELP!! *Regards*Tandi Greene
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Facebook

Customer service issue
Reported by GetHuman-ribbyg
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 621 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ribbyg started working on this issue
Jun 6th, 2018 4:29am