My deceased son's account was memorialized on his birthday. Why could i have not recei...

GetHuman754750's customer service issue with Facebook from June 2018

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The issue in GetHuman754750's own words
My deceased son's account was memorialized on his birthday. Why could i have not received notification. Cruel punishment to grieving mother. Is an algorithm set at a certain time period? This is intrusive. His account was set-up before the new death policy. If someone else memorialized it how do I find out who that person was? I am his mother and beneficiary. By the way I am a ** year old mom who went to look at her sons page on his birthday and there it was. SLAP in the face MEMORIALIZED on his birthday. It could only have been worse if it was on his date of death*Rest in not peace
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Customer service issue
Reported by GetHuman754750
Jun 6th, 2018 - 5 mons ago
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GetHuman754750 started working on this issue
Jun 6th 1:06am