I have switched phones and phone numbers, my Facebook has two-factor authentification t...

GetHuman756466's customer service issue with Facebook from June 2018

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The issue in GetHuman756466's own words
I have switched phones and phone numbers, my Facebook has two-factor authentification turned on and is tied to my old number so when I receive a login code it gets sent to the wrong number. I need to change my number but can’t get into my Facebook account to do so. I have sent the pic of my government ID * times and have received no response and I’m not even sure it went through. I really need to get back into my account...it’s been almost a week.
GetHuman756466 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman756466
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 14 customers so far
Similar issue to 262 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman756466 started working on this issue
Jun 6th, 2018 4:11pm