My old Facebook account was hacked. I called a number that I thought was Facebook help...

GetHuman-pegmarot's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pegmarot's own words
My old Facebook account was hacked. I called a number that I thought was Facebook help line. They said I had to purchase a google play card for $***, give them the card number and they would use it to buy software to change the settings in my old account to stop the hackers. Is this right?*My account is only on my old IPad that is disabled. I have a new iPad with new email address below.
GetHuman-pegmarot did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-pegmarot
Jun 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 502 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pegmarot started working on this issue
Jun 6th 12:24am
GetHuman-pegmarot shared this issue with followers on Twitter
Jun 6th 12:27am
GetHuman-pegmarot indicated the issue is not fixed yet.
Jun 6th 2:12am
GetHuman-pegmarot indicated the issue is not fixed yet.
Jun 6th 2:14am
GetHuman-pegmarot indicated the issue is not fixed yet.
Jun 6th 2:15am
GetHuman-pegmarot indicated the issue is not fixed yet.
Jun 6th 3:00am
GetHuman-pegmarot indicated the issue is not fixed yet.
Jun 6th 3:00am
GetHuman-pegmarot indicated the issue is not fixed yet.
Jun 6th 3:01am
GetHuman-pegmarot indicated the issue is not fixed yet.
Jun 6th 3:02am