I don't get sound when I watch a video

GetHuman754116's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman754116 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman754116's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman754116 will want to follow the link below to head to their help center. We will check on GetHuman754116 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman754116's own words:
The problem I ran into: I don't get sound when I watch a video
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman754116
Jun 5th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 697 others
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GetHuman754116 started working on this issue
Jun 5th 10:08pm