I can't get on facebook because someone else is using my email address. I don't unders...

GetHuman-fpin's customer service issue with Facebook from June 2018

Help with my Facebook issue
I can't get on facebook because someone else is using my email address. I don't understand how someone else can use my email. I want the problem fixed.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-fpin
Jun 5th, 2018 - 19d ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 154 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-fpin started working on this issue
Jun 5th 10:03pm
GetHuman-fpin indicated the issue is not fixed yet.
Jun 7th 8:58pm