Someone we paid to set up a Facebook, instagram and website for our business (Buddies D...

GetHuman-zgfisher's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zgfisher's own words
Someone we paid to set up a Facebook, instagram and website for our business (Buddies Doggy Daycare) has used their profile to set up the Facebook page. We have gained access to the Instagram as we received the email and password, which is also the same for the Facebook account. However the account has been disabled but we cannot re enable it because ID is requested and it was not set up through mine or my bosses account. We now have the full control over the Facebook and Instagram but cannot get into the Facebook because it’s disabled!
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Facebook

Customer service issue
Reported by GetHuman-zgfisher
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-zgfisher started working on this issue
Jun 5th, 2018 9:29pm