Someone we paid to set up a Facebook, instagram and website for our business (Buddies D...
GetHuman-zgfisher's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-zgfisher's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-zgfisher may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zgfisher's own words
Someone we paid to set up a Facebook, instagram and website for our business (Buddies Doggy Daycare) has used their profile to set up the Facebook page. We have gained access to the Instagram as we received the email and password, which is also the same for the Facebook account. However the account has been disabled but we cannot re enable it because ID is requested and it was not set up through mine or my bosses account. We now have the full control over the Facebook and Instagram but cannot get into the Facebook because it’s disabled!
GetHuman-zgfisher did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-zgfisher fixed the problem
We are waiting for GetHuman-zgfisher to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.