I forgot my password, and when I type in my mobile phone number to receive the code* it...

GetHuman-chokeonm's customer service issue with Facebook from June 2018

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The issue in GetHuman-chokeonm's own words
I forgot my password, and when I type in my mobile phone number to receive the code* it never receives the message. Then it ask for me to select my email address for a code but, there isn't a email address for me to select. I've sent a picture of my ID a handful of times. The response I get the next day is "we've reviewed your report and it seems things have already been sorted out with my account"???? I made a new email incase someone did hack my account, I have trusted contacts. I've typed in every password I've ever used, the password says I have typed in a "old password" . Its allowed me to stay signed into messenger, please please please help :( I've only ever had * Facebook!!
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Facebook

Customer service issue
Reported by GetHuman-chokeonm
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 636 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-chokeonm started working on this issue
Jun 5th, 2018 9:20pm
GetHuman-chokeonm shared this issue with friends on Facebook
Jun 5th, 2018 9:21pm
GetHuman-chokeonm indicated the issue is not fixed yet.
Jun 6th, 2018 7:00pm
GetHuman-chokeonm indicated the issue is not fixed yet.
Jun 6th, 2018 8:47pm
GetHuman-chokeonm indicated the issue is not fixed yet.
Jun 6th, 2018 9:00pm
GetHuman-chokeonm indicated the issue is not fixed yet.
Jun 6th, 2018 9:29pm
GetHuman-chokeonm indicated the issue is not fixed yet.
Jun 12th, 2018 2:21am