Facebook was hacked using an email I can’t access

GetHuman-acelliot's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-acelliot's own words
Log into my Facebook that was hacked ... Someone keeps logging into my Facebook by using an email I have never had access to
Someone keeps hacking my Facebook account by using an email connected to my Facebook account to change the password. I do not have access to the email account that they hacked. I have changed my password and followed the steps Facebook send me to fix this issue and it NEVER fixes it. I have changed my password ** times with no luck. The. My Facebook gets “hidden”
Email with a phone number I can contact. *Customer phone support
I tried everything else
I have an issue with Facebook too
How GetHuman-acelliot fixed the problem
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Facebook

Facebook iPhone app
Customer service issue
Reported by GetHuman-acelliot
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 354 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-acelliot started working on this issue
Jun 6th, 2018 12:53am
GetHuman-acelliot indicated the issue is not fixed yet.
Jun 6th, 2018 4:22pm
GetHuman-acelliot indicated the issue is not fixed yet.
Jun 12th, 2018 4:24am
GetHuman-acelliot indicated the issue is not fixed yet.
Jun 12th, 2018 4:29am
GetHuman-acelliot indicated the issue is not fixed yet.
Jun 12th, 2018 4:31am
GetHuman-acelliot indicated the issue is not fixed yet.
Jun 12th, 2018 4:32am