My mom facebook account has been hacked I can't get back into the account by email or p...

GetHuman753739's customer service issue with Facebook from June 2018

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GetHuman753739's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman753739 will want to follow the link below to head to their help center. We will check on GetHuman753739 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman753739 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman753739's own words
My mom facebook account has been hacked I can't get back into the account by email or phone bc that information is no longer available one of her ex boyfriends is now using the account on an old phone of her and has changed the password he is now using her facebook to bad mouth my mom i just need that facebook to be deleted the email associated with the account is *****@***.com, please email me with anything I can't do.
GetHuman753739 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman753739
Jun 5th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 616 others
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GetHuman753739 started working on this issue
Jun 5th 8:40pm