My facebook was hacked over memorial day weekend. My email was also hacked. Just today...

GetHuman-boozersa's customer service issue with Facebook from June 2018

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The issue in GetHuman-boozersa's own words
My facebook was hacked over memorial day weekend. My email was also hacked. Just today a friend told me my account was still active but under a different name in a different language. the original email on the account was *****@***.com. I would like to somehow recover this accout from the hacker if at all possible. I have several videos and pictures that i don't have else where that i do not want to lose. is there anyway you can help me with this? i reported it on fb as someone using my profile that isn't me but was told by a facebook email that it it was reviewed and was not against community standards.
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Customer service issue
Reported by GetHuman-boozersa
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 443 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-boozersa started working on this issue
Jun 5th, 2018 6:05pm
GetHuman-boozersa indicated the issue is not fixed yet.
Jun 7th, 2018 2:46am