i changed my password but i forgot what it is. i am going through the process it is say...

GetHuman-shaynefr's customer service issue with Facebook from June 2018

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The issue in GetHuman-shaynefr's own words
i changed my password but i forgot what it is. i am going through the process it is saying that the email address is not found so i am unable to get the code to access my account. that email address is old and was my first email address ever the number on my account is also my old number what is the next step to get to the account. please i need to get in my account because it is very important to me and the work i do which is teach.
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Customer service issue
Reported by GetHuman-shaynefr
Jun 5th, 2018 - a yr ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-shaynefr started working on this issue
Jun 5th, 2018 5:58pm
GetHuman-shaynefr indicated the issue is not fixed yet.
Jun 12th, 2018 4:26pm