I have an old Facebook account that I cannot login to because I forgot my password and...

GetHuman-spanngir's customer service issue with Facebook from June 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-spanngir's own words
I have an old Facebook account that I cannot login to because I forgot my password and no longer have access to the email address from a previous employer. I also cannot remember the phone number that I had listed. The username to my old account is: heather.spann.****I opened a new account but would like to have access to my old account so that I can retrieve my photos, friends, and old posts. My new account is under the username:*m.me*Spanngirl****Can you please provide me with the necessary steps I need to take next in order for me to get access to this account. You can contact me via my new Facebook account, the email address I have listed below or my phone number which is ***-***-****. Thank you,**Heather Spann
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Facebook

Customer service issue
Reported by GetHuman-spanngir
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-spanngir started working on this issue
Jun 5th, 2018 5:33pm