I got a new phone and I signed into my account of face book (serenity elizabeth lopez...

GetHuman-nlimbaug's customer service issue with Facebook from June 2018

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The issue in GetHuman-nlimbaug's own words
I got a new phone and I signed into my account of face book (serenity elizabeth lopez) and I know my password I signed into it and two hours later it logged me out and I'm putting the right password I have and it's saying that is is an old face book password and I cant reset the password because that facebook is under a number that i dont have anymore and I can't get back into my account and i need to get into my facebook
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Facebook

Customer service issue
Reported by GetHuman-nlimbaug
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 623 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nlimbaug started working on this issue
Jun 5th, 2018 5:29pm
GetHuman-nlimbaug indicated the issue is not fixed yet.
Jun 5th, 2018 6:31pm
GetHuman-nlimbaug indicated the issue is not fixed yet.
Jun 6th, 2018 6:32pm