Facebook Customer Service Issues

Archive 51

The following are issues that customers reported to GetHuman about Facebook customer service, archive #51. It includes a selection of 20 issue(s) reported June 5, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account under the name Anahí Herrera linked to [redacted] has been hacked. Inappropriate pictures and videos have been posted, making me feel insecure. Despite reporting the issue multiple times, Facebook and Messenger have not been shut down. I have a backup account but feel the need to close it until the previous account is secured. I request the prompt closure of my compromised accounts for my safety.
Reported by GetHuman-anahyjen on الثلاثاء ٥ يونيو ٢٠١٨ ٠٧:٠٨
I'm seeking assistance to restore my disabled Facebook account under the name: Gurbani Kukreja. Recently, I discovered it was hacked without any prior warning, and I'm quite concerned as the account holds important data, albums, and pictures that I wish to recover. I sincerely apologize to any affected third parties and assure you that I take full responsibility for this incident. I have already taken steps to secure my account and ensure this doesn't happen again. While I understand if any linked pages need to be disabled, I kindly request the restoration of my personal account. Please consider giving me the opportunity to reclaim it and I pledge to maintain its security in the future. You can reach me at [redacted] if needed. Thank you for your understanding and assistance in this matter.
Reported by GetHuman-gurbanik on الثلاثاء ٥ يونيو ٢٠١٨ ٠٧:٢٩
I have sent 5 emails to Facebook without any response. I keep getting prompted to reset my password, but still cannot log in even after trying 32 times. I am now resorting to preparing court documents to demand an explanation for being blocked. The phone number I found for assistance seems to be a scam, asking for my email password and blocking me for not providing it. I manage a church page on FB and urgently need access as the admin. I have given Facebook a deadline of 5 minutes from when they receive my letter (sent with a signature) to resolve this issue before I proceed with legal action. They disabled me within 20 seconds while I was helping someone with funeral arrangements on Messenger, leaving me extremely frustrated with the situation.
Reported by GetHuman747107 on الثلاثاء ٥ يونيو ٢٠١٨ ٠٩:٢٥
I am having trouble accessing my Facebook account. When I try to log in, it shows Brian Jones' profile instead of mine. I had set up a Facebook page for Brian using his email address. I removed my email from Brian's account settings, but now Facebook links me to his account when I log in. My account is facebook.com/philip.j.cook.9 and my email is [redacted] Can anyone help me recover my account? Thank you, Philip Cook.
Reported by GetHuman-pixelpus on الثلاثاء ٥ يونيو ٢٠١٨ ١٤:٢٧
Hello, I am Princess Lowe. I am trying to understand why my account got disabled despite being the one consistently bullied on Facebook by various individuals such as Eurande Young, Akila Hola May, and J'doir Teria. Their accounts are still active while mine got taken down. I feel Facebook did not protect me from bullying, and instead of supporting me when I defended myself, they disabled my account. It doesn't seem fair. I was just standing up for myself after being bullied for so long. I mainly use my account to connect with friends and share positive content about my kids and others. It's disheartening that my account was removed after one negative post, especially when my page is mostly about spreading positivity.
Reported by GetHuman751992 on الثلاثاء ٥ يونيو ٢٠١٨ ١٤:٣٥
Three weeks ago, someone accessed my account and changed the password. Despite various attempts, I cannot recover my password. I no longer have access to the email addresses or phone numbers associated with the account. I received codes from friends, but Facebook stated my email was linked to another account. I completed an identity check, changed the password, and was told an email would be sent to my current address. However, attempts to resend the email have failed with an error message. I have also reached out to the previous email addresses without success. I am seeking additional solutions to regain access to my account. Thank you, Cheryl.
Reported by GetHuman752348 on الثلاثاء ٥ يونيو ٢٠١٨ ١٥:٥٢
I have two Facebook accounts, one under Susan Kelley and the other under Susan Daigle. I deactivated my Susan Kelley account but now my email address, [redacted], is associated with it instead of my Susan Daigle account. I can't access my Susan Daigle account because of this. The phone number on my Susan Daigle account, [redacted], is no longer in use. I want my Susan Kelley account permanently deleted so I can log into my Susan Daigle account using my email address instead of the phone number. Can you please resolve this issue? Thank you, Susan Daigle
Reported by GetHuman-slkv on الثلاثاء ٥ يونيو ٢٠١٨ ١٦:١٣
Hello, my personal Facebook name is Rainbow Chicharro. Here is the link to my Personal Page: [redacted]. I also manage a Business Page called Hair By Bow: [redacted]. I last posted on my Hair By Bow page on May 29th, sharing a photo of a hairstyle named UNICORN HAIR. Recently, I've lost admin access to my business page, I can't see my insights, read messages, or post as the page. Instead, I can only access it as a guest and post as Rainbow Chicharro. This is concerning as I can't communicate with my clients. I attempted to link my Instagram account to the page today, unsure if that caused the issue. Despite changing my password, requesting admin access, and messaging the page, the situation remains unsolved. I urgently need assistance to regain control of my business page. Any help resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-bowandsk on الثلاثاء ٥ يونيو ٢٠١٨ ١٦:٢٢
I am facing harassment and threats from someone who is threatening to post personal information online. I have been ignoring the person to gather evidence of his actions but decided to reach out to authorities. The individual, under the name Billy Ayling from the UK, has also contacted my husband using different aliases and is persistent in his harassment. Blocking him has not deterred his behavior as he creates new accounts to continue his actions. I am concerned about him following through with his threats and want to ensure he stops harassing us.
Reported by GetHuman752618 on الثلاثاء ٥ يونيو ٢٠١٨ ١٦:٤٧
I'm currently unable to access my account on Facebook as it has been blocked citing that some images I posted violate their policies. I feel my freedom of speech and press rights are being challenged, and I believe Facebook should have an option to remove such posts before blocking access. The delay of three months before the block is unclear – was it an automated bot or a user who flagged it? If given the choice, I would have voluntarily removed the post myself. I don't appreciate being treated like a child; I value my freedom. It seems as if Facebook is too controlling, almost like a communist community by dictating our actions and words. I want to clarify that the images I shared do not endorse or advocate any form of abuse or violence against anyone.
Reported by GetHuman-ianhay on الثلاثاء ٥ يونيو ٢٠١٨ ١٦:٥٨
I was asked by Facebook to send a picture of myself, which I did, but my account got locked with a message saying it's waiting to check the photo. My account email is [redacted] Despite changing my password multiple times, I am still unable to access my account. This is affecting my gaming experience as I play a war game on Facebook and have lost a lot of progress. I urgently need access to my account to heal my troops and recover resources. I have never been locked out of Facebook for this long before. I am currently in the United States for work for 18 months, using a new phone and laptop to log in. Unfortunately, my old phone, which I used to play the game, is also locked out. Please help me contact Facebook to unlock my account. Thank you for your assistance.
Reported by GetHuman-gokuns on الثلاثاء ٥ يونيو ٢٠١٨ ١٧:٠٥
I am having trouble accessing my old Facebook account as I forgot my password and no longer have access to the associated email or phone number. The old account username is heather.spann.98. Meanwhile, I have created a new account with the username m.me/Spanngirl78. I would like to recover my old account to retrieve my photos, friends, and posts. Any assistance on the necessary steps to regain access would be much appreciated. You can reach out to me through my new Facebook account, the email provided below, or at [redacted]. Thank you, Heather Spann
Reported by GetHuman-spanngir on الثلاثاء ٥ يونيو ٢٠١٨ ١٧:٣٣
I received an email stating that my disabled Facebook account was accessible, but I'm still directed to the disabled account page. Despite numerous attempts to contact Facebook, my issue remains unresolved. I rely on Facebook daily, and it's frustrating to be unable to access my account for an extended period without a valid explanation.
Reported by GetHuman-samberar on الثلاثاء ٥ يونيو ٢٠١٨ ١٧:٤٤
05/06/[redacted] To Whom It May Concern, Regarding: Allenbaugh/Facebook Buy Sell Trade-iPhone 6 Plus I bought an iPhone 6 Plus from the Facebook Buy Sell Trade group for £[redacted]. Unfortunately, the phone received does not match the description provided at the time of sale. I, Savannah Allenbaugh, made the purchase on May 26th, paying in cash, after being assured the phone was in excellent condition. However, upon inspection the following day, I discovered the front camera is significantly blurry, a detail not disclosed by the seller. Despite my request for a refund, the seller has declined. Under the Consumer Rights Act [redacted], it is understood that goods must be accurately described, suitable for their intended purpose, and of acceptable quality. Given the breach of contract and the short duration of my ownership (less than 30 days), I am well within my rights to demand a replacement without incurring additional costs. I look forward to receiving confirmation of your commitment to resolving this matter promptly, within 14 days of this correspondence. Sincerely, Savannah Allenbaugh
Reported by GetHuman752884 on الثلاثاء ٥ يونيو ٢٠١٨ ١٧:٤٥
It has been almost a week since I got locked out of my own Facebook account due to alleged suspicious activity, but I've checked from a friend's account and see nothing suspicious. I am frustrated because every time I change my password as requested, it still doesn't work. I am upset that there is no customer service available to reach out to for help. I provided my phone number for situations like this to prove my identity, as a hacker wouldn't have my cell phone. I use Facebook to sell items on Marketplace, but without access, I can no longer communicate with potential buyers. I am considering not using Facebook for selling items anymore.
Reported by GetHuman-lilsongb on الثلاثاء ٥ يونيو ٢٠١٨ ١٨:٠٣
I am experiencing multiple issues and feeling desperate. I have contacted support numerous times but have not received help. 1. My personal Facebook account, Shanne Stevens, has been blocked for sending more than 10 messages in a day. I would like to understand the rule and request to have it unblocked as I often send the same messages to multiple people. 2. All my ads on Marketplace are consistently blocked. My friends use similar text and images without any issues, causing my confusion. 3. My business page, Monat Hair Growth, is hard to find and has been blocked. Despite submitting all necessary documents, the code sent to my phone is not working. I need clarity on this matter. 4. My group page, SHANNE MONAT - PRODUITS CAPILLAIRES, restricts me from adding more people to my friends' list. These challenges are overwhelming, and I am looking for assistance. I am open to paying for support as I have already invested in ads without any results. I appreciate any help provided.
Reported by GetHuman-shannest on الثلاثاء ٥ يونيو ٢٠١٨ ١٨:٠٤
I have been receiving texts from a number (1-[redacted]) claiming to be Mark Zuckerberg, stating I've won $[redacted],[redacted]. Despite suspicions of it being a scam asking for $[redacted] for delivery, I heard about a similar giveaway on Good Morning America. They mentioned Mr. Zuckerberg gifting $[redacted],[redacted] to selected individuals who synced their Messenger App contacts, which I did, possibly through a British or Canadian company linked to President Trump's campaign. I would appreciate clarification on the legitimacy of this offer. As a military veteran and retired Philadelphia Fire Department member, this prize would greatly help me pursue my lifelong dream of traveling the world, which was cut short during my time in the US Air Force. Thank you for any insights you can share. Richard S. from Philadelphia.
Reported by GetHuman753541 on الثلاثاء ٥ يونيو ٢٠١٨ ١٩:٥٧
I have encountered a serious issue on FB and Messenger where my account has been hacked. The hackers are sending messages worldwide claiming that I received a $90,[redacted] US Govt Grant after paying a $[redacted] fee. My name and photo are being used without my consent. This has affected my friends, family, and members on a Runaway Husband’s site I am part of. As someone who is almost 70 years old and not very tech-savvy, I am struggling to resolve this on my own. I would greatly appreciate any help and support in dealing with this situation. Thank you. - Shary Stark
Reported by GetHuman-tianhsv on الثلاثاء ٥ يونيو ٢٠١٨ ٢٠:٠٠
I would like to appeal my suspension due to reposting. Why am I targeted when I respond to racist remarks made towards Hispanics and whites on the platform? It seems unfair that I get suspended for defending myself while others make derogatory comments without consequence. I shared a post but was suspended even though I was not the original poster. How is it that when I report offensive content directed at me, the offenders remain unscathed? I believe it's discrimination to allow certain groups to be racist while punishing others for retaliation. I have provided feedback and reported the individuals, but I am the one facing consequences. I seek a fair review of my suspension as I value my right to freedom of speech and expect to be treated justly. You can contact me at [redacted], under the name Alex H., to discuss this matter further.
Reported by GetHuman-marioami on الثلاثاء ٥ يونيو ٢٠١٨ ٢٠:٢١
Some features have been blocked because I posted about incidents involving racism. I mentioned historical facts but feel unfairly treated for speaking out against discriminatory behavior. I have raised concerns about serious issues and often feel disregarded. It is disheartening that my voice is silenced when discussing injustices faced by people of color. It seems the system prioritizes protecting certain groups over others, perpetuating marginalization. Despite being a longtime resident with a deep family history in Texas and serving in the military, I am confronted with derogatory remarks. The decision-makers need to consider the impact of their actions. Discrimination should not be tolerated in any form.
Reported by GetHuman-saritar on الثلاثاء ٥ يونيو ٢٠١٨ ٢٢:٤٥

Help me with my Facebook issue

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