My fb account was hacked on Saturday last. Everyone on my friends list was tagged in a...

GetHuman751341's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman751341's own words
My fb account was hacked on Saturday last. Everyone on my friends list was tagged in a video I didn't send. I reported the issue to fb and they identified the problem and closed my account but its still visible and i have tried to log into my account and each new password I create will not allow me back in. I would like to keep my old account but can't get back into it, what must I do?? I can still see my old fb account when I search my name... . I've opened up another fb account and it has effected my email address as I can no longer use my old password which I use on other apps. I'm really fed up with all of this hassle. Could I please get back my old account??
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Facebook

Customer service issue
Reported by GetHuman751341
Jun 5th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 238 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman751341 started working on this issue
Jun 5th, 2018 8:53am
GetHuman751341 indicated the issue is not fixed yet.
Jun 6th, 2018 8:17am