I am unable to login to my Facebook account. I am unable to receive the code you sent t...

GetHuman-jldowney's customer service issue with Facebook from June 2018

73 views | 662 similar | 0 following
Help with my Facebook issue
GetHuman-jldowney's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jldowney will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jldowney can let us know if they help or not.
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The issue in GetHuman-jldowney's own words
I received a message regarding a verification text message to be sent to confirm my Facebook account. ... I am unable to login to my Facebook account. I am unable to receive the code you sent to my cell phone because I changed my cell phone number and I didn't update it before I was informed about a verification code. Please allow me to sign into my account by sending the code to my email address. Thank you. Facebook staff have failed to address the issues that I have requested assistance with. I am still unable to login to my Facebook account.
I changed my cell phone number prior to the verification message. I didn’t update my new number on my Facebook account prior to that time.
I want Facebook staff to send me the verification code to confirm my account via email.
I have contacted Facebook staff regarding my issues and concerns and they have not been resolved.
I will add my new cell phone number to my Facebook account as soon as I am able to access my Facebook account.
How GetHuman-jldowney fixed the problem

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Facebook

Facebook
Customer service issue
Reported by GetHuman-jldowney
Jun 5th, 2018 - 2 years ago
Fixed
Seen by 73 customers so far
Similar issue to 662 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jldowney started working on this issue
Jun 5th, 2018 5:37am
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 5th, 2018 6:38am
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th, 2018 4:48pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th, 2018 4:51pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th, 2018 5:02pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th, 2018 5:05pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th, 2018 5:08pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th, 2018 5:09pm

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