I am unable to login to my Facebook account. I am unable to receive the code you sent t...

GetHuman-jldowney's customer service issue with Facebook from June 2018

Help with my Facebook issue
I received a message regarding a verification text message to be sent to confirm my Facebook account. ... I am unable to login to my Facebook account. I am unable to receive the code you sent to my cell phone because I changed my cell phone number and I didn't update it before I was informed about a verification code. Please allow me to sign into my account by sending the code to my email address. Thank you. Facebook staff have failed to address the issues that I have requested ***istance with. I am still unable to login to my Facebook account.
I changed my cell phone number prior to the verification message. I didn’t update my new number on my Facebook account prior to that time.
I want Facebook staff to send me the verification code to confirm my account via email.
I have contacted Facebook staff regarding my issues and concerns and they have not been resolved.
I will add my new cell phone number to my Facebook account as soon as I am able to access my Facebook account.
Help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman-jldowney
Jun 5th, 2018 - 18d ago
I have an issue with Facebook too
Fixed
Seen by 19 customers so far
Similar issue to 662 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jldowney started working on this issue
Jun 5th 5:37am
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 5th 6:38am
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th 4:48pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th 4:51pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th 5:02pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th 5:05pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th 5:08pm
GetHuman-jldowney indicated the issue is not fixed yet.
Jun 8th 5:09pm