I am stuck in loop. It keeps asking my to verify my identity which include * steps, fir...

GetHuman-samerssa's customer service issue with Facebook from June 2018

4 views
 | 
280 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-samerssa's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-samerssa's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-samerssa will want to follow the link below to head to their help center. We will check on GetHuman-samerssa later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-samerssa may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-samerssa's own words
I am stuck in loop. It keeps asking my to verify my identity which include * steps, first step is to reset my password which I did but it won't pass this step. once my password is reset and I try to login, it goes back to asking for securing the account and resetting the password again. I reset my password so many times so far. Very frustrating!!!
GetHuman-samerssa did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-samerssa fixed the problem
We are waiting for GetHuman-samerssa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-samerssa fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-samerssa
Jun 5th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 280 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-samerssa started working on this issue
Jun 5th 12:39am