I am stuck in loop. It keeps asking my to verify my iden***y which include * steps, fir...

GetHuman-samerssa's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-samerssa's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-samerssa will want to follow the link below to head to their help center. We will check on GetHuman-samerssa later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-samerssa's own words:
I am stuck in loop. It keeps asking my to verify my iden***y which include * steps, first step is to reset my p***word which I did but it won't p*** this step. once my p***word is reset and I try to login, it goes back to asking for securing the account and resetting the p***word again. I reset my p***word so many times so far. Very frustrating!!!
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-samerssa
Jun 5th, 2018 - 17d ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-samerssa started working on this issue
Jun 5th 12:39am