Someone hacked into my account and changed my password. I had been using an old email a...

GetHuman-xotorilo's customer service issue with Facebook from June 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-xotorilo's own words
Someone hacked into my account and changed my password. I had been using an old email account for my Facebook that I don't have access to. I have tried to gain access to my email through my email service and they are no help to me. I have years worth of memories on my Facebook account and I just want back into it please I really need someone to help me I went through all of the steps that they have available to recover my account or my email but I can't do it please
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Customer service issue
Reported by GetHuman-xotorilo
Jun 4th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 154 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-xotorilo started working on this issue
Jun 4th, 2018 11:54pm
GetHuman-xotorilo indicated the issue is not fixed yet.
Jun 5th, 2018 2:52am
GetHuman-xotorilo confirmed the issue is fixed. Hooray!
Jun 6th, 2018 1:13am